Return and Exchange Policy – Gulf Watch Company

At Gulf Watch Company, we strive to ensure our customers are completely satisfied with their purchase. If you are not entirely happy with your order, we are here to help. Please read our Return and Exchange Policy below.

1. Return Policy

Eligibility for Returns:

  • Items must be returned within 14 days of the delivery date.
  • The item must be unused, unworn, and in the same condition as received, with all original packaging, tags, manuals, and warranty cards intact.
  • Any watch that has been worn, resized, damaged, or altered in any way is not eligible for a return.
  • Returns are not applicable for items marked as “Final Sale” or “Clearance Sale”.

Return Process:

  1. Contact Us: Reach out to our customer support at support@gulfwatchcompany.com with your order number and reason for the return.
  2. Approval: Once your return request is approved, we will provide you with instructions on how to send the item back.
  3. Shipping: Please pack the item securely and use a trackable shipping method. Customers are responsible for return shipping costs unless the item received is defective or incorrect.
  4. Inspection: Upon receiving the returned item, our quality control team will inspect it to ensure it meets our return criteria.
  5. Refund: If approved, a refund will be processed to your original payment method within 7-10 business days. Please note that shipping fees are non-refundable.

2. Exchange Policy

  • If you wish to exchange your purchase for a different model or color, please follow the return process first.
  • Once your return is approved, you can place a new order for the desired item.
  • Exchanges are subject to product availability.

3. Damaged or Defective Items

If you receive an item that is damaged or defective, please notify us within 48 hours of receiving the order. We will provide a prepaid shipping label for the return, and you will be eligible for a full refund or exchange once the defect is confirmed.

4. Non-Returnable Items

  • Customized watches (e.g., engraved items)
  • Gift cards and promotional items
  • Items purchased during special sales events (unless defective)

5. Warranty Claims

All watches sold by Gulf Watch Company are covered by the manufacturer’s warranty. For any warranty claims, please refer to the manufacturer’s warranty policy or contact us for guidance.

6. How to Contact Us

For any questions regarding our return and exchange policy, please contact us at:

Thank you for shopping with Gulf Watch Company. We value your trust and aim to provide you with the best quality products and services.

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